Terms & Conditions

Terms & Conditions for Doodle & Moo’s Play Village Ltd

Please read all these Terms and Conditions

By making a booking with us, you agree to comply with these Terms and Conditions. Failure to comply with these Terms and Conditions may result in your removal from the Play Village or Craft Workshop without a refund.

The person making the booking accepts these Terms and Conditions on behalf of their entire party and is responsible for ensuring each Visitor is aware of the Terms and Conditions.

We aim to provide an inclusive, safe and enjoyable environment for children and their Responsible Adult, we therefore require all Visitors to comply with our ‘General Rules’ which can be found under clause 2 of these Terms and Conditions and around the Play Village.

We reserve the right to vary these Terms and Conditions at any time without prior notice.

1. Definitions

The following definitions and rules of interpretation apply in these Terms and Conditions.

Booking: any booking made through our online booking system or in person at our café or otherwise that is not a Party Booking.
Craft Workshop: Any Craft Workshop held in the craft room of Doodle and Moo’s Play Village Ltd premises from time to time.
Play Village: The immersive environment designed for children to engage in imaginative play and learning operated by Doodle and Moo’s Play Village Ltd.
Session: a specified period of time in which your booking is valid, and your child has access to the Play Village or Craft Workshop.
Responsible Adult: a responsible adult, aged 18 or over, who is responsible for the safety and welfare of the child during the entire session.
Terms: these terms and conditions as amended from time to time in accordance with clause 9.
Visitors: Any individual who is not a member of staff, but who is permitted to be at the Play Village or Craft Workshop under a valid booking, including a child attending the Play Village or Craft Workshop and their accompanying parent(s), carer(s), or Responsible Adults(s).
We, Us or Our: refers to Doodle and Moo’s Play Village Ltd, with company number 16678350, whose registered office is at 231e Nottingham Road, Belper, England, DE56 1JL.
You or Your: refers to the individual(s) who made the Booking.
Party Booking: single bookings made for a minimum of 10 and a maximum of 20 participants.

2. General Rules

2.1 Visitors must follow any safety warnings or instructions displayed or given to them by a member of staff to ensure the safety of other Visitors.

2.2 Visitors are responsible for ensuring that they themselves and the child are responsible for using the equipment safely and as directed.

2.3 Visitors must arrive for their Session no more than 5 minutes before their allocated Session time as we need ensure everything is clean and tidy from the previous session.

2.4 Whilst members of staff are present to offer support and reset props or equipment within the Play Village or Craft Workshop, children must be supervised by their Responsible Adult at all times.

2.5 By entering the Play Village or Craft Workshop, Visitors agree to the use of CCTV for safety and security purposes

2.6 Shoes must be removed before entering the Play Village. Socks or indoor slippers must be worn at all times. Socks are available for purchase at our café.

2.7 All toys and props must remain at the premises. If any toys or props are accidentally taken home, they must be returned to us as soon as possible. We reserve the right to recover costs for the repair or replacement of any items that are deliberately damaged, misused, or removed from the Play Village or Craft Workshop.

2.8 Only food and drink purchased at our café are to be consumed on the premises. This does not include baby food/formula or medical requirements.

3. Bookings & Payments

3.1 A Booking constitutes an offer by you to purchase our services in accordance with these conditions.

3.2 Bookings must be made online through our Booking system or in person at our café.

3.3 Full payment is required at the time the Booking is made.

3.4 Party Bookings require a £50 deposit at the time of the Booking and full payment is required at least 14 days prior to the Session. If payment is not paid when due the Session may be cancelled by us.

3.5 The prices of each Booking are subject to change however the price stated at the time of Booking will be honoured.

3.6 Your Booking will be deemed accepted either by a confirmation email (if booked online) or verbally (if booked in person at our café).

3.7 By making a Booking, you agree that the ‘14-day cooling off period’ provided for under the Consumer Contracts Regulations 2013 does not apply as the Booking provides for a specific date.

4. You are responsible for attending your Booked Session on time

4.1 If you fail to arrive on time for your Session, we are unable to extend the length of the Session. We do not offer refunds for late arrivals.

4.2 If you fail to attend your Session, we do not offer refunds or reschedule sessions.

5. Supervision and Safety

5.1 Children must be always supervised by their Responsible Adult during the Session.

5.2 Visitors are prohibited from running, climbing, rough play, bullying or abusive behaviour. You shall take reasonable steps to ensure that this is adhered to.

5.3 Failure from Visitors to adhere to clause 5.2, will result in them being asked to leave the Play Village or Craft Workshop without a refund.

5.4 Adults without children are not permitted entry unless by prior arrangement or private booking. This is to ensure the safety of all Visitors.

5.5 You shall take all reasonable steps to ensure your own safety, and the safety of your child, taking into consideration any medical conditions or any other relevant factors whilst at the Session.

5.6 All incidents and accidents must be reported to a member of staff immediately

6. Cancellations by You

6.1 If you cancel your Booking at least 24 hours before your scheduled Session you will be issued a full refund.

6.2 If you cancel your Booking less than 24 hours before the scheduled Session you will not be issued a refund.

6.3 If you cancel your Party Booking at least 14 days before the scheduled Session you will be issued a full refund.

6.4 Cancellations due to your child being unwell must be made at least 24 hours before the Session to be eligible for a refund. Cancellations within 24 hours of the Session are non-refundable; however, if notice is given before the Session begins, we may allow the Session to be rescheduled, subject to availability. This provision does not apply to Party Bookings.

6.5 Cancellations are validly made by giving the appropriate notice as follows:

6.5.1 Bookings made through our online Booking system can be cancelled using the same system; or

6.5.2 Bookings made in person can be cancelled either over the phone or in person at our café.

6.6 Refunds for online Bookings will be returned to the original payment method within 5-10 working days.

6.7 Refunds for in person Bookings will be refunded in the same method where possible (card or cash).

7. Cancellations by us

7.1 In the rare event that we cancel your Booking, due to unforeseen circumstances, you will be given the choice of either a full refund or to transfer your booking to another date (subject to availability). When this happens, we will let you know as soon as possible.

7.2 We reserve the right to refuse entry if we believe, at our absolute discretion, that your child in unwell, this is to protect the safety of other Visitors.

8. If there is a problem with your Session

8.1 In the unlikely event that you are not satisfied with your Session, please make a report to a member of staff and we will attempt to rectify the problem as soon as reasonably practicable.

8.2 You have legal rights in relation to the Session not being carried out with reasonable care and skill or if the materials we use for our Play Village or Craft Workshop are faulty or unfit for use.

8.3 The easiest way to contact us regarding any problem with, or complaint about, your Session is by letting a member of staff know at the time of your Session, calling us on 07359 889906 or visiting the website.

9. Our Right to vary these Terms

9.1 We reserve the right to amend these Terms from time to time.

9.2 Every time you make Booking with us, the Terms in force at the time of your Booking will apply to the contract between you and us.

9.3 We may vary the Terms as they apply to your Booking from time to time for any reason including:

(a) Changes in relevant laws and regulatory requirements;

(b) Changes to our business model;

(d) Any other reason we think requires varying our Terms.

10. Liability

10.1 In the absence of any negligence or other breach of duty by us, we are not responsible for any theft, damage, destruction or loss of your property or belongings, and you agree to accept this when you make a Booking with us.

10.2 In absence of any negligence or other breach of duty by us, participation in the Play Village or Craft Workshop is entirely at your risk and we accept no liability for death or personal injury.

10.3 Nothing in these Terms affect your statutory rights or any liability of us which cannot be excluded by law.

11. Privacy Policy

11.1 You accept that when you make a Booking with us, we may collect and retain personal information about you (e.g. contact details, bank account details, etc.) for the purposes of administering your booking, taking payment, communicating with you and operating our business.

11.2 We may share your personal information with trusted third-party service providers where reasonably necessary for operational, administrative, or marketing purposes. This may include email marketing platforms such as Mailchimp. Where personal data is transferred or processed outside the UK or EEA, this will be done in accordance with applicable data protection legislation and subject to appropriate safeguards, including Standard Contractual Clauses. Personal data will not be sold or shared for unrelated purposes.

11.3 Marketing communications will only be sent to you where you have actively opted in, and you may withdraw your consent at any time. Personal data will only be shared where appropriate and proportionate to the purpose for which it is processed.

11.4 CCTV is in operation at the premises for safety and security purposes.

11.5 For safeguarding reasons, we may disclose personal data without consent where we reasonably believe it is necessary to protect the welfare of a child or to comply with a legal obligation. This may include sharing relevant and proportionate information with appropriate authorities, such as the police or local authority children’s services.

11.6 We will only use your information in accordance with our Privacy Policy that can be found on our website and contains more details on the types of personal data we process and how it is processed.

12. Severance

If any provision or part-provision of these Terms is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of these Terms.

13. Governing Law

By making a Booking with us you agree that this contract and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.

14. Jurisdiction

Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this agreement or its subject matter or formation.